Oz Caravan World make every effort to keep the information and other material on our website up-to-date, there may be delays, errors or omissions as a result of the rapid changes which occur in many areas of business that we are associated with.
For the purposes of these Terms and Conditions the following definitions apply:
1. “The Company” means Oz Caravan World Pty Ltd and OZ Caravan World
2. “You” means the client/you/your and your successors and assigns.
By requesting and accepting the estimate given to you by the Company, you agree that these terms and conditions apply to all transactions between you the Company.
Booking and Non Refundable Deposit
Once an estimate is accepted a non refundable deposit equivalent to the greater of THIRTY FIVE PERCENT (35%) of the estimate or one hundred percent (100%) of the materials required to complete the job, is required to be paid to the Company within seven (7) days of acceptance. Once the non refundable deposit is receipted by the Company, the booking is deemed to be CONFIRMED.
You must notify the Company in writing within Forty Eight (48) hours of a confirmed booking of your intention to terminate. Any estimates equivalent to or less than Two Thousand Dollars ($2,000.00) will incur a cancelation fee of Fifty Percent (50%) of the estimate if you fail to notify the Company forty eight (48 hours prior to the time of scheduled works.
For estimates above Two Thousand Dollars ($2,000.00) you must notify the Company in writing fourteen (14) days prior to the time of scheduled works of your intention to terminate. The Company reserves the right to charge an amount equivalent to the greater of THIRTY FIVE PERCENT (35%) of the estimate or the entire costs associated with the materials associated with your estimate.
The Company is entitled to retain the deposit paid to cover any cancelation costs.
Estimates and Pricing
Estimates are subject to change without notice if additional parts or labour are required to complete the work stipulated in the estimate. For the avoidance of doubt, GST is payable in addition to the estimates.
If requested The Company will issue a revised estimate for any additional works required by the client to be carried out by the Company after the initial estimate was accepted and the Deposit paid (“Revised Estimates”). The Revised Estimates are subject to change without notice if additional parts or labour are required to complete the works stipulated in the Revised Estimates”. If Additional items are added on delivery of vehicle or after initial deposit payment all extras are in ADDITION to the original estimate.
The Company is authorised to incur additional costs up to Five Hundred Dollars ($500.00) without prior notice or acceptance.
The Company will obtain the prior verbal consent from you for any works or labour required that exceeds Five Hundred Dollars ($500.00).
The Company, in its sole discretion, reserves the right to seek and request full payment of your estimate in advance. In the event the full payment is not received within a reasonable time from the request issued by the Company, the Company reserves the right to cancel the booking and you accept and acknowledge that all booking deposits paid pursuant to Clause 3 will be forfeited in full and are non-refundable.
Your Availability
While your vehicle is in our possession, you must be able to answer your telephone. At times the Company may need to contact you to obtain your verbal approval to complete unforeseen work.
In the event that you cannot be contacted via the information provided by you to the Company within four (4) hours, the Company will proceed with the work the Company deems appropriate and necessary to avoid any delays in the workshop. The Company will not be liable for the additional costs associated in this regard.
Servicing
It is essential to check your vehicle prior to any trip. The Company is not liable for your vehicle once it has left the Company’s control. The Company will provide you with a guide only service checklist which will detail the work that has been completed and accepted by you prior to you collecting your vehicle.
At no time shall the Company be responsible or liable or provide any refund for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, increase in parts, acts of war or terrorism, civil or military disturbances, acts of Mother Nature, nuclear or natural catastrophes (including a pandemic) or acts of God, Government ban’s or restrictions.
Minor Works
For the purposes of this Clause, Minor Works means, all general day to day jobs that does not exceed twenty (20) hours of work including but not limited to air conditioning installation, antenna installation, roof reseals
On occasion estimates may not cover all incidentals and costs. The Company reserves the right to send you an invoice for minor works which have not been estimated or included in the original estimate. You must make payment of the invoice for minor works at the time you pick up your vehicle.
Major Works
For the purposes of this Clause, Major Works means, renovations, insurance work, large modifications and all other work that exceeds twenty (20) hours of time. For all major work, the Company may require progress payments of the estimate. The Company may require payment at different stages of the work to be completed. Progress payments will be determined upon the finalisation of the estimate required to complete the job and will be sent to you for acceptance.
All major works will have a six (6) month warranty on the workmanship from the date of the invoice. You must report any defects to the Company within the six (6) month warranty period for any action to be taken. General wear and tear or misuse will void the warranty. Any rectification works required will be done within a reasonable time and at the convenience to the Company.
Warranty of Goods
The Company is not liable and provides no warranty on any goods, parts or items which have been sourced/supplied by you. If at the time of installation of supplied goods, parts or items, an issue arises with respect to that part, good or item, the Company reserves the right to charge additional costs without notice.
Any item purchased or supplied on your behalf is generally purchased with a manufactures warranty. In the event an item that is purchased or supplied by the Company is faulty, you must immediately report the fault to the Company. You may be required to return the vehicle to the Company for an inspection or in the alternative provide photographic evidence of the fault prior to booking your vehicle in for rectification.
If the fault is covered under the manufacturer’s warranty, the item will be sent away for repair. The Company is in no way involved with respect to any manufacturers warranty including but not limited to tracking the progress of the repair delays or any reporting with respect repair to you.
If upon inspection, the fault is because of your negligence or failure to comply with maintenance, or something that has occurred outside the scope of work undertaken by the Company, you will be charged for any works required to rectify the defect without prior notification. The Company will act reasonably in this regard.
When a member of the Company is requested to an onsite visit for rectification of a fault and it is found to be fault because of your negligence or failure to comply with maintenance, or something that has occurred outside the scope of work undertaken by the Company, a service fee and labour cost will be charged without prior notice.
All user manuals must be read and complied with upon pick up of the vehicle to avoid any additional costs and outlays.
Freight
You accept and agree that you are liable and responsible for any freight costs and must make payment of these costs upon completion of the job. If you fail to make payment of these costs, the Company reserves the right retain the vehicle until payment is made.
The Company will not be held liable or responsible for any delays from the transport companies or suppliers.
Property
Title and ownership of the goods does not pass to you until payment has been made in full and cleared and received by the Company. Until such time the goods remain the property of the Company.
All invoices must be paid prior to pickup of vehicle unless the parties have prior written approval.
If an invoice is not paid within the time frame stipulated on the invoice, the Company reserves the right to charge interest at an interest rate per annum equal to the prime lending rate charged by the Company’s bank plus five (5) per centum; plus any administration, legal costs and court fees associated with recovery of outstanding payments.
The interest on any unpaid money shall be calculated from the day the unpaid money was due until the day it is paid in full.
Pick up and drop off of your vehicle
All vehicles must be cleaned prior to handing it over to the Company. The Company reserves the right to charge additional fees if removal of items is required. The Company is not responsible for any items you leave inside the vehicle at time of delivery. You indemnify the Company against any and all loss associated of your items left in the vehicle.
The Company’s standard pickup time is 7.30am-4.00pm Monday to Friday.
Once the work on your vehicle is completed you will be notified via the contact information provided by you.
You will be required to pickup your vehicle no more than 24hrs after notification to you that it is available for collection.
If you fail to collect your vehicle within the time frame specified, the Company reserves the right to charge additional storage fees estimated at sixty dollars ($60.00) per a night.
You accept and acknowledge that the Company may store your vehicle outside in the element. The Company takes no responsibility for any damage that may occur to your vehicle as a result of this storage.
You acknowledge and accept that the storage of your vehicle is at your own risk.
If alternative pick up and drop off times are required, this must be agreed to in writing prior to the collection date.
Workshop Rules
At no time are you allowed into the workshop without permission of the Company unless you are escorted by an employee or supervisor of the Company.
You accept and acknowledge that you if you elect to enter the workshop you do so at your own risk and the Company will not be held responsible for any injuries occurred at this time.
You are not permitted to use or touch any of the tools in the workshop.
Insurance
It is your responsibility to effect and maintain insurance at all times particularly when the vehicle and any goods leaves the Company’s possession.
Gas Certificates and road worthy certificates
You accept and acknowledge that the Company will outsource all road worth certificates and gas certificates to reputable and qualified contractors. The Company will not be responsible for the outcome or result of the gas installation and or road worthy certificates for the vehicles.
These certificates are independent from the Company. If the party issuing the certificate identifies defects, these defects must be rectified at the time during these inspections at your costs. This is non negotiable.
If work has already been done on the vehicle and certification is held up due to non compliance or a failure to obtain a certificate, the Company is authorised to make these rectification works up to five hundred dollars ($500.00) without prior notice or acceptance.
In the event rectification works exceed five hundred dollars ($500.00) the Company is required to obtain your prior verbal consent.
If you fail to provide consent for the Company to attend to rectification works, and the Company has already attended to works in accordance with the estimate, the Company reserves the right to cease further work and retain the vehicle until the estimate is paid in full.
Returns
For the purposes of this Clause, goods means any item purchased at the Company’s retail premises.
The Company, at its discretion may accept the return of goods, upon prior written agreement, within 7 days from the date of invoice.
You accept and acknowledge that you must produce a proof of purchase (being a valid Tax Invoice issued by the Company) and that the goods must be in original packaging, not damaged or used.
The Company may refuse to accept the return of any goods.
You acknowledge that any items purchased specifically for you and your vehicle cannot be returned for credit.
It is your responsibility to ensure that you have provided the Company the exact and correct measurements and details prior to placing your order.
Links to Third Parties
Our website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Oz Caravan World and Oz Caravan World Ltd is not responsible for the contents or images of any Linked Sites including without limitation any link contained in a Linked Site or any changes or updates to a Linked Site.
OZ Caravan World in only providing these links to you as a convenience and the inclusion of any link does not imply endorsement by Oz Caravan World of the site or any association with its operators.
Images
Our website may contain images that have been licensed or provided for usage which are intended as decorative in providing a general understanding of the type of work we undertake as Oz Caravan World.
Images should not be taken as a direct representation of what we do or what we sell.
Privacy Policy
Our website does not collect personal details about visitors to our website, except where personal information is willingly supplied.
Our Internet server may automatically record details about any computer used to access the website. This information is used for internal statistical purposes and to improve this website.
Oz Caravan World collects personal information for the purposes for which it was collected. Oz Caravan World reviews the information collected, method of processing and storage practices to ensure that we only retain and process our client’s personal information needed to improve our service to our clients
Terms And Conditions
Oz Caravan World make every effort to keep the information and other material on our website up-to-date, there may be delays, errors or omissions as a result of the rapid changes which occur in many areas of business that we are associated with.
For the purposes of these Terms and Conditions the following definitions apply:
1. “The Company” means Oz Caravan World Pty Ltd and OZ Caravan World
2. “You” means the client/you/your and your successors and assigns.
By requesting and accepting the estimate given to you by the Company, you agree that these terms and conditions apply to all transactions between you the Company.
Booking and Non Refundable Deposit
Once an estimate is accepted a non refundable deposit equivalent to the greater of THIRTY FIVE PERCENT (35%) of the estimate or one hundred percent (100%) of the materials required to complete the job, is required to be paid to the Company within seven (7) days of acceptance. Once the non refundable deposit is receipted by the Company, the booking is deemed to be CONFIRMED.
You must notify the Company in writing within Forty Eight (48) hours of a confirmed booking of your intention to terminate. Any estimates equivalent to or less than Two Thousand Dollars ($2,000.00) will incur a cancelation fee of Fifty Percent (50%) of the estimate if you fail to notify the Company forty eight (48 hours prior to the time of scheduled works.
For estimates above Two Thousand Dollars ($2,000.00) you must notify the Company in writing fourteen (14) days prior to the time of scheduled works of your intention to terminate. The Company reserves the right to charge an amount equivalent to the greater of THIRTY FIVE PERCENT (35%) of the estimate or the entire costs associated with the materials associated with your estimate.
The Company is entitled to retain the deposit paid to cover any cancelation costs.
Estimates and Pricing
Estimates are subject to change without notice if additional parts or labour are required to complete the work stipulated in the estimate. For the avoidance of doubt, GST is payable in addition to the estimates.
If requested The Company will issue a revised estimate for any additional works required by the client to be carried out by the Company after the initial estimate was accepted and the Deposit paid (“Revised Estimates”). The Revised Estimates are subject to change without notice if additional parts or labour are required to complete the works stipulated in the Revised Estimates”. If Additional items are added on delivery of vehicle or after initial deposit payment all extras are in ADDITION to the original estimate.
The Company is authorised to incur additional costs up to Five Hundred Dollars ($500.00) without prior notice or acceptance.
The Company will obtain the prior verbal consent from you for any works or labour required that exceeds Five Hundred Dollars ($500.00).
The Company, in its sole discretion, reserves the right to seek and request full payment of your estimate in advance. In the event the full payment is not received within a reasonable time from the request issued by the Company, the Company reserves the right to cancel the booking and you accept and acknowledge that all booking deposits paid pursuant to Clause 3 will be forfeited in full and are non-refundable.
Your Availability
While your vehicle is in our possession, you must be able to answer your telephone. At times the Company may need to contact you to obtain your verbal approval to complete unforeseen work.
In the event that you cannot be contacted via the information provided by you to the Company within four (4) hours, the Company will proceed with the work the Company deems appropriate and necessary to avoid any delays in the workshop. The Company will not be liable for the additional costs associated in this regard.
Servicing
It is essential to check your vehicle prior to any trip. The Company is not liable for your vehicle once it has left the Company’s control. The Company will provide you with a guide only service checklist which will detail the work that has been completed and accepted by you prior to you collecting your vehicle.
At no time shall the Company be responsible or liable or provide any refund for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, increase in parts, acts of war or terrorism, civil or military disturbances, acts of Mother Nature, nuclear or natural catastrophes (including a pandemic) or acts of God, Government ban’s or restrictions.
Minor Works
For the purposes of this Clause, Minor Works means, all general day to day jobs that does not exceed twenty (20) hours of work including but not limited to air conditioning installation, antenna installation, roof reseals
On occasion estimates may not cover all incidentals and costs. The Company reserves the right to send you an invoice for minor works which have not been estimated or included in the original estimate. You must make payment of the invoice for minor works at the time you pick up your vehicle.
Major Works
For the purposes of this Clause, Major Works means, renovations, insurance work, large modifications and all other work that exceeds twenty (20) hours of time. For all major work, the Company may require progress payments of the estimate. The Company may require payment at different stages of the work to be completed. Progress payments will be determined upon the finalisation of the estimate required to complete the job and will be sent to you for acceptance.
All major works will have a six (6) month warranty on the workmanship from the date of the invoice. You must report any defects to the Company within the six (6) month warranty period for any action to be taken. General wear and tear or misuse will void the warranty. Any rectification works required will be done within a reasonable time and at the convenience to the Company.
Warranty of Goods
The Company is not liable and provides no warranty on any goods, parts or items which have been sourced/supplied by you. If at the time of installation of supplied goods, parts or items, an issue arises with respect to that part, good or item, the Company reserves the right to charge additional costs without notice.
Any item purchased or supplied on your behalf is generally purchased with a manufactures warranty. In the event an item that is purchased or supplied by the Company is faulty, you must immediately report the fault to the Company. You may be required to return the vehicle to the Company for an inspection or in the alternative provide photographic evidence of the fault prior to booking your vehicle in for rectification.
If the fault is covered under the manufacturer’s warranty, the item will be sent away for repair. The Company is in no way involved with respect to any manufacturers warranty including but not limited to tracking the progress of the repair delays or any reporting with respect repair to you.
If upon inspection, the fault is because of your negligence or failure to comply with maintenance, or something that has occurred outside the scope of work undertaken by the Company, you will be charged for any works required to rectify the defect without prior notification. The Company will act reasonably in this regard.
When a member of the Company is requested to an onsite visit for rectification of a fault and it is found to be fault because of your negligence or failure to comply with maintenance, or something that has occurred outside the scope of work undertaken by the Company, a service fee and labour cost will be charged without prior notice.
All user manuals must be read and complied with upon pick up of the vehicle to avoid any additional costs and outlays.
Freight
You accept and agree that you are liable and responsible for any freight costs and must make payment of these costs upon completion of the job. If you fail to make payment of these costs, the Company reserves the right retain the vehicle until payment is made.
The Company will not be held liable or responsible for any delays from the transport companies or suppliers.
Property
Title and ownership of the goods does not pass to you until payment has been made in full and cleared and received by the Company. Until such time the goods remain the property of the Company.
All invoices must be paid prior to pickup of vehicle unless the parties have prior written approval.
If an invoice is not paid within the time frame stipulated on the invoice, the Company reserves the right to charge interest at an interest rate per annum equal to the prime lending rate charged by the Company’s bank plus five (5) per centum; plus any administration, legal costs and court fees associated with recovery of outstanding payments.
The interest on any unpaid money shall be calculated from the day the unpaid money was due until the day it is paid in full.
Pick up and drop off of your vehicle
All vehicles must be cleaned prior to handing it over to the Company. The Company reserves the right to charge additional fees if removal of items is required. The Company is not responsible for any items you leave inside the vehicle at time of delivery. You indemnify the Company against any and all loss associated of your items left in the vehicle.
The Company’s standard pickup time is 7.30am-4.00pm Monday to Friday.
Once the work on your vehicle is completed you will be notified via the contact information provided by you.
You will be required to pickup your vehicle no more than 24hrs after notification to you that it is available for collection.
If you fail to collect your vehicle within the time frame specified, the Company reserves the right to charge additional storage fees estimated at sixty dollars ($60.00) per a night.
You accept and acknowledge that the Company may store your vehicle outside in the element. The Company takes no responsibility for any damage that may occur to your vehicle as a result of this storage.
You acknowledge and accept that the storage of your vehicle is at your own risk.
If alternative pick up and drop off times are required, this must be agreed to in writing prior to the collection date.
Workshop Rules
At no time are you allowed into the workshop without permission of the Company unless you are escorted by an employee or supervisor of the Company.
You accept and acknowledge that you if you elect to enter the workshop you do so at your own risk and the Company will not be held responsible for any injuries occurred at this time.
You are not permitted to use or touch any of the tools in the workshop.
Insurance
It is your responsibility to effect and maintain insurance at all times particularly when the vehicle and any goods leaves the Company’s possession.
Gas Certificates and road worthy certificates
You accept and acknowledge that the Company will outsource all road worth certificates and gas certificates to reputable and qualified contractors. The Company will not be responsible for the outcome or result of the gas installation and or road worthy certificates for the vehicles.
These certificates are independent from the Company. If the party issuing the certificate identifies defects, these defects must be rectified at the time during these inspections at your costs. This is non negotiable.
If work has already been done on the vehicle and certification is held up due to non compliance or a failure to obtain a certificate, the Company is authorised to make these rectification works up to five hundred dollars ($500.00) without prior notice or acceptance.
In the event rectification works exceed five hundred dollars ($500.00) the Company is required to obtain your prior verbal consent.
If you fail to provide consent for the Company to attend to rectification works, and the Company has already attended to works in accordance with the estimate, the Company reserves the right to cease further work and retain the vehicle until the estimate is paid in full.
Returns
For the purposes of this Clause, goods means any item purchased at the Company’s retail premises.
The Company, at its discretion may accept the return of goods, upon prior written agreement, within 7 days from the date of invoice.
You accept and acknowledge that you must produce a proof of purchase (being a valid Tax Invoice issued by the Company) and that the goods must be in original packaging, not damaged or used.
The Company may refuse to accept the return of any goods.
You acknowledge that any items purchased specifically for you and your vehicle cannot be returned for credit.
It is your responsibility to ensure that you have provided the Company the exact and correct measurements and details prior to placing your order.
Links to Third Parties
Our website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Oz Caravan World and Oz Caravan World Ltd is not responsible for the contents or images of any Linked Sites including without limitation any link contained in a Linked Site or any changes or updates to a Linked Site.
OZ Caravan World in only providing these links to you as a convenience and the inclusion of any link does not imply endorsement by Oz Caravan World of the site or any association with its operators.
Images
Our website may contain images that have been licensed or provided for usage which are intended as decorative in providing a general understanding of the type of work we undertake as Oz Caravan World.
Images should not be taken as a direct representation of what we do or what we sell.
Privacy Policy
Our website does not collect personal details about visitors to our website, except where personal information is willingly supplied.
Our Internet server may automatically record details about any computer used to access the website. This information is used for internal statistical purposes and to improve this website.
Oz Caravan World collects personal information for the purposes for which it was collected. Oz Caravan World reviews the information collected, method of processing and storage practices to ensure that we only retain and process our client’s personal information needed to improve our service to our clients