Frequently Asked Questions

Safety for your caravan and camper should be paramount and always top of mind for every caravan enthusiast.  Our Technicians recommend servicing your caravan every 12 months or 10,000 km whichever comes first.  We also recommend a service when a caravan as not been used for more than 6 months.

Depending on all these factors, you may also consider a service before heading out on a long trip, particularly if you have done some off-road travel in between services.  Our view is that it is far less costly to rectify problems before you and your family hit the road.

Regular servicing also serves as a way of:

1. a. Giving you peace of mind for your next holiday.
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3. b. Ensuring that your investment in your caravan is protected as well maintained and serviced caravans retain their value.
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5. c. Overall saving you money as preventive spend is far cheaper than expensive repairs after damage occurs.
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7. d. Most importantly, it keeps you and others safe. Generally, a service that does not require any major part replacement will take 2 hours for a single axle and about 4 hours for a dual axle.  

Having said that, years of experience have thought us that caravans, motorhomes and campers are complex, technically rich, varied in age and at times international. For these reasons, replacement parts are often not readily available and depending on the make of the caravan, it can sometimes take longer.

Our best advice for our customers is never leave it till the last moment before going on a trip. Allow yourself at least 4 weeks to ensure any issues identified as part of your service can be fixed before leaving. 

The simple answer is a minimum of every 12 months.

Queensland’s climate can be very harsh on caravans which is why many manufacturers recommend a yearly seal inspection to attend to any noticeable damage.

Water damage to caravans can be incredibly costly versus a regular maintenance program that ensures your caravan is always protected.

When water damage does occur, customers are often surprised to find out that water leaks are generally not covered by their insurance, resulting in a major out of pocket expense.

Talk to the team at Oz Caravan World to arrange a seal inspection of your caravan as soon as possible.

Our friendly customer service team are always ready and willing to assist customers at times of need.  We are happy to provide you quotes for your insurance claim and guide you in the process of lodging your claim.  When you lodge a claim with your insurer, you will need to request Oz Caravan World as your preferred repairer, and we will do the rest.

Once your insurance approves the claim, our service technicians will do their best to get you and your family safely on the road faster.

A full reseal should be done every 5 years on your caravan to avoid potential water damage to your caravan.

It is no secret that most vans will have some form of water leak associated with it. Unfortunately, damage caused by a water leak is not covered by insurance.  Water damage quickly leads to wood rot and odours that can spread through your van quickly.

We recommend yearly inspections to prolong the seals of your van and a full reseal every 5 years. Speak to our Service Technicians to find out more.

Generally, a service that does not require any major part replacement will take 2 hours for a single axle and about 4 hours for a dual axle.  

Having said that, years of experience have thought us that caravans, motorhomes and campers are complex, technically rich, varied in age and at times international. For these reasons, replacement parts are often not readily available and depending on the make of the caravan, it can sometimes take longer.

Our best advice for our customers is never leave it till the last moment before going on a trip. Allow yourself at least 4 weeks to ensure any issues identified as part of your service can be fixed before leaving.

This is a very common request that our service technicians enjoy as it allows them to share in our customers excitement of owning a new caravan or recreational vehicle.

Our technicians can come to you and spend time walking you through every major component of your caravan, explaining to use it and provide some guidance on what to do and what not to do. 

Our caravan induction consultancy helps avoid costly damage that can happen if you do not understand some of the complexities of your new recreational vehicles. Most importantly it will give you comfort and a higher level of confidence ready for your first adventure.

Depending on the age of your second-hand vehicle, we also offer a basic caravan inspection, which ensures that the major components of your caravan that may influence your safety, are working and safe.

Unless you have owned a caravan or camper before, you may appreciate having a specialist technician look and advise you on the condition of the vehicle you are looking to buy.  We can also identify any defects that will require attention and give you an indication of how much it will cost to fix them.

We encourage you to book well ahead for these inspections as they are very popular and we want to ensure that we are available for you.

Renovating caravans has become more and more attractive as the design of caravans has been through several iterations. The most important consideration for any renovation is safety. 

Before buying a caravan that you are buying purely for renovation, it is a good idea to have our service technicians inspect it and provide you advice as to the viability of your renovation.

Providing that safety is always at the centre of every decision, then renovating a recreational vehicle can be tons of fun and exciting.  

We offer several packages available for each section of your van (Ensuite, Kitchen, Lounge and Bed), which consider every budget. If you cannot afford a full refurbishment at once, you can pick a design that you like and do one section at a time as it suits your budget. 

When it comes to caravan renovations, we pride ourselves on innovation.

Oz Caravan World has a large retail store and an online store.  We offer customers just about anything that you can purchase for your caravan. If we do not stock it in our store, we can source it for you in a matter of days.  

Many of our customers will ask our advice as to our recommendation when it comes to new solar off-grid systems, antennas, televisions, fridges, air conditioners, heaters, hot water system, awnings and more. 

Our technicians have 30 years’ experience to help guide the best decisions for you.

Because of our purchasing power, we offer competitive pricing.

Generally, there are a couple of key factors that influence this decision.

• 1.  Complexity of the work – the more complicated work is best done inside our service centre.

   

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• 2.      Will you require parts that are not generally available in our mobile unit- running around chasing parts will add cost to your job, therefore it is always better for us to see the work first and then locate the parts before booking in the work.

   

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• 3.      Do you require a quote before we commence the work – Caravans are generally complex. What at first appears as something simple can soon turn into something rather complex. Most caravan technicians prefer to see the work needed before quoting.  Sometimes, this can be done by obtaining a photo or a video of the problem.  Where the problem is not obviously clear, it is best to bring the van into our service centre for a proper inspection and accurate quote. 

If safety is your first concern, then the answer is a definite yes. We recommend our customers to do a Major Service on your new van to give you peace of mind that everything is mechanically safe and that all other aspects of your van are working and fault free. 

As part of this service, we will inspect gas, 240V power, 12V charging, stove, refrigerator, air con, hot water system, solar, lights, connections to your vehicle, chains and more.  This service can occur in our service centre or through our mobile service.  Our preference and recommendation to our customer is to bring it into our service centre that way if any parts are needed, we can obtain these for you and get the job done in one go.

We prioritise our mobile service based on urgency of the work, ability to do the work offsite and proximity.  Where possible we encourage customers to bring their caravan into our service centre whenever possible.

Our Minor Service covers all aspects of the bearings, brakes, lights, tyres etc (refer our servicing page for full details of the service). 

Our Major Service covers everything I the Minor Service plus a thorough inspection of many parts of your caravan both externally and internally. 

To be certain call our customer friendly support team and they will advise.

We most certainly can assist with the installation of accessories depending on the complexity. You can either purchase the accessory you want, or we can purchase it on your behalf and fit it onsite.  For accessories that require cutting, relocating of other components or a higher level of complexity, we prefer to carry out these works in our service repair centre.  

Importantly we can install just about any accessory to your vehicle and our customer friendly support team  will advise if the mobile unit is the best method.